Last Updated: October 4, 2026
Ordering
How do I place an order?
Browse our website, add the items you want to your cart, and proceed to checkout. You will need to provide a shipping address within the contiguous United States and a accepted payment method. After you place your order, you will receive an order confirmation email.
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal. These are the only payment methods available at checkout.
Can I change or cancel my order after placing it?
If your order has not shipped, we may be able to change or cancel it. Please contact us as soon as possible at [email protected] with your order number. Once an order has shipped, it cannot be changed or cancelled. You may return the item after delivery if it meets our return conditions.
Are there any additional fees?
No. The price you see at checkout is the total amount. We do not charge sales tax.
Do I need an account to place an order?
You can place an order as a guest. Creating an account is optional and allows you to view your order history more easily.
Shipping
Where do you ship?
We ship to addresses within the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.
How much does shipping cost?
Shipping is free for all orders within the contiguous United States. There are no minimum order requirements.
When will my order be processed?
Orders placed before 6:00 PM (PT) on a business day are processed the same day. Orders placed after 6:00 PM (PT), on weekends, or on U.S. federal holidays are processed on the next business day. Our handling time is 1–2 business days.
How long will delivery take?
After your order ships, delivery within the contiguous United States typically takes 3–6 business days. These are estimated times and may vary due to carrier delays, weather, or other circumstances.
How do I track my order?
Once your order ships, you will receive an email with tracking information. Please allow up to 24 hours for tracking status to update.
What if my tracking has not updated in several days?
If your tracking information has not updated for more than 5 business days, please contact us at [email protected] with your order number. We will open a trace with the carrier.
Do you ship to P.O. Boxes or APO addresses?
No. We are not able to ship to P.O. Boxes, APO addresses, or FPO addresses. Please provide a physical street address.
Returns and Refunds
What is your return window?
You may request a return within 30 calendar days of receiving your order.
What condition must the item be in to be returned?
The item must be unused, in the same condition in which you received it, and returned in its original packaging with all tags and accessories included.
Do I have to pay for return shipping?
No. Return shipping is free for eligible returns. We do not charge restocking fees.
How do I start a return?
Email us at [email protected] with your order number, the item or items you wish to return, and the reason for the return. We will respond within 1–2 business days with instructions.
What if my item arrived damaged or defective?
Please contact us within the 30 calendar day return window. For quality-related returns, we may ask for a photograph or a written description of the issue. We cover return shipping for quality-related returns.
How long does a refund take?
Once we receive your return and confirm it meets the eligibility conditions, we process the refund within 1–2 business days. The refund is issued to your original payment method. Please allow an additional 7–10 business days for the refund to appear on your statement, depending on your bank.
Can I exchange an item instead of returning it?
We do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.
Are there any items that cannot be returned?
Some items may not be eligible for return for hygiene, safety, or legal reasons. If an item is non-returnable, this will be stated on the product page. If you are unsure, please contact us before ordering.
Products
Are your product images accurate?
We make every effort to display our products accurately. However, colors and appearances may vary depending on your screen settings. If a product differs materially from its description, you may return it in accordance with our return policy.
What if an item I want is out of stock?
If an item is out of stock, it will be marked as unavailable on the product page. We restock items when possible. You can contact us to ask about a specific product’s availability.
Do you offer product advice?
We are happy to answer questions about our products. Please email us at [email protected] with the item you are considering and your question. We will respond within 1–2 business days.
Account and Privacy
How is my personal information used?
Your information is used to process orders, provide customer service, arrange shipping, process returns, and improve our website. We do not sell your personal information. For full details, please see our Privacy Policy.
How do I unsubscribe from promotional emails?
If you no longer wish to receive promotional emails, you can click the unsubscribe link at the bottom of any promotional email or contact us at [email protected].
How do I request access to or deletion of my data?
You can email us at [email protected] to request access to, correction of, or deletion of your personal information. We may need to verify your identity before fulfilling certain requests.
Contact
How can I reach customer service?
You can email us at [email protected] or call us at +1 323-933-3270. Our phone hours are Monday through Friday, 9:00 AM to 6:00 PM (PT). We respond to emails within 1–2 business days.
What should I include when contacting customer service?
Please include your order number, the email address used to place the order, the item or items you are asking about, and a clear description of your question or issue. If your question is about a damaged or defective item, please include photos if possible.
What if I do not receive a response within 1–2 business days?
Please check your spam or junk folder first. If you still do not see a response, please resend your email or call us during business hours. We aim to respond to every message within 1–2 business days.