Contact Us
Last Updated: October 4, 2026
Milan Style LLC is an online retailer that serves customers within the contiguous United States. We know that online shopping works best when customers can reach a real person with questions about products, orders, shipping, returns, or payments. This page explains how to contact us and what to expect when you do.
How to Reach Us
For most questions, email is the fastest way to reach our team:
We read every email and respond within 1–2 business days. If you are contacting us about an order, please include your order number in the subject line or in the body of the message. This helps us locate your order quickly and provide a more useful reply.
Phone
You can call us at:
+1 323-933-3270
Our phone lines are open Monday through Friday, 9:00 AM to 6:00 PM (PT). If you reach us outside of these hours, please leave a voicemail or send an email. We will return your call or message on the next business day.
Mailing Address
Milan Style LLC
159 S La Brea Ave
Los Angeles, CA 90036
United States
This is the address we use for business correspondence and return processing. If you are sending a return, please contact us first so that we can confirm the return instructions and provide any necessary details.
Customer Service Hours
Our customer service team is available:
- Monday through Friday: 9:00 AM to 6:00 PM (PT)
- Saturday and Sunday: Closed
- S. federal holidays: Closed
Emails received outside of these hours are answered on the next business day. Phone calls received after hours are returned on the next business day.
What to Include When You Contact Us
To help us assist you faster, please include the following information when relevant:
- Your order number
- The email address used to place the order
- The item or items you are asking about
- A clear description of your question or issue
- Photos, if your question relates to a damaged or defective item
- Your preferred contact method, if you have one
If your message is about a return, please also review our Returns and Refunds page before contacting us. That page explains the return window, item condition requirements, return shipping, and refund timing.
Response Times
We aim to respond to all email inquiries within 1–2 business days. During busy periods, such as holiday seasons or promotional events, responses may take slightly longer. We appreciate your patience and will reply as soon as possible.
For order-related issues, we may need to contact our shipping or payment partners before we can give you a complete answer. If that happens, we will let you know that we are working on the issue and will follow up once we have more information.
Order Questions
If you need to change or cancel an order, please contact us as soon as possible. We can only modify or cancel an order before it has shipped. Once an order has been handed to the carrier, it cannot be changed or cancelled. In that case, you may wait for delivery and then follow our return process if you wish to return the item.
Returns and Refunds
If you have a question about a return, refund, or damaged item, please contact us at [email protected]. Include your order number, the item you wish to return, and the reason for the return. Our team will respond within 1–2 business days with instructions. You can also review our Returns and Refunds page for full details, including the 30 calendar day return window, return shipping terms, and refund processing times.
Privacy and Account Questions
If you have questions about how we use your personal information, or if you would like to request access to, correction of, or deletion of your data, please contact us at [email protected]. Our Privacy Policy explains what information we collect, how we use it, and the choices available to you.
Business Inquiries
For business-related inquiries, including order issues, policy questions, or general correspondence, please use the email address above. We do not accept in-person visits at our mailing address. All customer service is handled by email and phone so that we can keep accurate records and respond efficiently.
We appreciate every customer who shops with Milan Style LLC. If something is not clear, please reach out. We would rather answer a question before an order than have a customer feel uncertain after placing one.