Returns and Refunds
Last Updated: October 4, 2026
We want you to feel confident when you order from Milan Style LLC. If an item does not work out, this page explains how returns and refunds work. Please read it carefully before starting a return so that your request can be processed without delay.
Return Window
You may request a return within 30 calendar days of receiving your order. The 30 calendar day window begins on the delivery date shown by the carrier’s tracking information. If tracking shows delivery on a particular date, that date is day one. Requests made after the 30 calendar day window may not be accepted.
If your order arrived later than expected, the return window still begins on the actual delivery date, not the estimated delivery date or the order date.
Return Eligibility
To be eligible for a return, the item must meet the following conditions:
- The item must be unused.
- The item must be in the same condition in which you received it.
- The item must be returned in its original packaging.
- All original tags, accessories, manuals, and included parts must be returned with the item.
- You must provide proof of purchase, such as an order number or order confirmation email.
Items that show signs of use, damage caused by the customer, missing parts, or altered condition may not be accepted for return. If an item is returned in a condition that does not meet these requirements, we may refuse the return or issue a partial refund.
Quality-Related Returns
If your item arrives damaged, defective, or materially different from what was described on our website, please contact us within the 30 calendar day return window. For quality-related returns, we may ask you to provide a photograph or a written description of the issue. This helps us understand what happened and process your request efficiently.
For quality-related returns, Milan Style LLC covers the cost of return shipping. We may provide a return label or reimburse you for return shipping costs, depending on the situation. Please do not send a quality-related return without contacting us first.
Non-Quality Returns
If you wish to return an item for a reason unrelated to quality, such as changing your mind or ordering the wrong item, the item must still be unused and in its original packaging. You must contact us first to initiate the return.
For eligible non-quality returns, return shipping is free. We do not charge restocking fees. Please note that original shipping costs, if any, are not refunded unless the return is due to a quality issue. Since standard shipping is free for all orders within the contiguous United States, there is usually no original shipping cost to refund.
How to Start a Return
To start a return, email us at:
Please include the following information:
- Your order number
- The item or items you wish to return
- The reason for the return
- Whether the issue is related to quality
- Photos, if the item is damaged or defective
Our team will review your request and respond within 1–2 business days with instructions. Do not send an item back before receiving instructions from us, because returns sent without prior contact may be delayed or refused.
Return Address
After contacting us and receiving return instructions, send eligible returns to:
Milan Style LLC
159 S La Brea Ave
Los Angeles, CA 90036
United States
Please include your order number inside the package so that we can match the return to your order.
Return Shipping Costs
Return shipping is free for eligible returns. We do not charge restocking fees or return shipping fees for returns that meet our eligibility conditions.
For quality-related returns, we cover return shipping. For non-quality returns, return shipping is also free for eligible items. If you return an item that does not meet the eligibility conditions, we may refuse the return or deduct applicable costs from the refund where permitted by law.
Refund Processing
Once we receive your returned item and confirm that it meets the eligibility conditions, we will process your refund within 1–2 business days. The refund is issued to your original payment method.
After we process the refund, it may take an additional 7–10 business days for the refund to appear on your statement. This depends on your bank or payment provider. If you do not see the refund after 10 business days, please contact your bank first, then contact us at [email protected] if you need further assistance.
Non-Returnable Items
Some items may not be eligible for return for hygiene, safety, or legal reasons. If an item is non-returnable, this will be stated on the product page. If you are unsure whether an item can be returned, please contact us before placing your order.
Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return your original purchase for a refund and place a new order. This keeps the process clear and avoids delays.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within the 30 calendar day return window. Include your order number, a description of the issue, and a photograph if possible. We will review the issue and provide instructions. For confirmed quality issues, we cover return shipping.
Refused or Undeliverable Packages
If a package is returned to us because it was refused, undeliverable, or sent to an incorrect address, we will contact you to arrange reshipment or refund. Additional shipping charges may apply for reshipment. Original shipping costs are not refunded in these cases unless required by law.
Contact About Returns
If you have questions about returns or refunds, please contact us:
Email: [email protected]
Phone: +1 323-933-3270
Hours: Monday through Friday, 9:00 AM to 6:00 PM (PT)